FAQs

How do I place an order?

• Online ordering is typically the easiest way to place an order. 
• Ordering by phone: call (205) 972-9100, Monday - Friday, 8am - 5pm CST 
• Ordering by email: shop@Corada.com
• Ordering with a Purchase Order, to be paid by check: Please call or email us directly before proceeding with your order.

Questions, changes, cancellations, or status of an order?

• Call (205) 972-9100, Monday - Friday, 8am - 5 pm CST, to speak with ETA's Publications representative.   

What forms of payments are accepted?

• Online ordering and phone orders: Visa, MasterCard and American Express
• Ordering by phone, mail or email: Evan Terry Associates accepts payment by check or purchase orders

What is your return policy?

• If you are not completely satisfied with your purchase, we will accept product returns within 30 days of your receiving them. Your only cost will be the return shipping charge. You will not be responsible for any shipping charges in the case of manufacturing defects.

How do I return merchandise?

• Return merchandise (shipping prepaid) to: 

• Shipping fees are non-refundable.

What shipping options are available?

• Standard USPS rates or FedEx One Rate are the most common shipping methods, chosen at our discretion. Tracking information is not available if we ship via USPS.
• For Next-Day, 2-Day, or other shipping requests, please contact our Publications Representative before placing your order so that a custom shipping charge can be added to your order.
• Shipping charges will be added at time of purchase for online orders, and at the time of processing on faxed or phone orders. 

When will my order ship?

• Most products ship within days of your order.  We always strive to ship your order as quickly as possible. Customers will be notified of backorders and payment will be charged at the time of shipment.  Please allow 5 to 10 business days for regular shipments.  For overnight or 2-day shipments, call 205-972-9100 and ask for ETA's Publications Representative.

Do you offer bulk discounts?

• We offer bulk discounts on certain items only. Please contact our Publications Representative for more information and to place a bulk order. 

How to contact us?

• Phone: (205) 972-9100
• Email: shop@Corada.com
• Mail: